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Shipping & Refund Policy

Last updated: 24/10/2017

Thanks for shopping at rero Shop.
If you are not entirely satisfied with your purchase, we're here to help.

Shippings

After you have successfully placed your order, our Customer Service team will conduct a verification process and update you as soon as possible by email and SMS.

After your order is verified, you can expect to receive your order within the following time frame:

  • In Metro areas: 1 - 6 working days (except Sunday and holidays)
  • In Non-Metro areas: 3 - 10 working days (except Sunday and holidays)


I just received an email saying that my item has been shipped. When will I receive my order?

Once shipped, you should receive your order within the promised delivery timeframe of 1–6 business days for Metro areas and 3-10 business days for non-Metro areas. Pre-order item will take up to 2-4 weeks unless otherwise have been notify by us.

Note: Your tracking number will be available on the courier tracking site in the next 24 hours, as the item has only just been shipped.


Returns
You have [14] calendar days to return an item from the date you received it. 

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Refunds
Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us
If you have any questions on how to return your item to us, contact us.